FAQ

Frequently Asked Questions: 

1. How long is required to implement a project, such as WMS solution?
Answer: The implementation period depends on the scale and complexity of the project. In general, our project implementations complete in 3 months or less. However, some bigger scale projects can take from 6 to 12 months. We are able to provide a more accurate estimation once we understand your requirements.

2. Does your WMS support 3PL/4PL?
Answer: Yes. INFOLOG WMS is built with 3rd-Party Logistics capabilities and features including 3PL Billing such as storage charges, receiving/picking/shipping handling charges and more.

3. Can your WMS work with barcode scanners?
Answer: Yes. INFOLOG WMS has RF Handheld Scanner module that integrates seamlessly with INFOLOG WMS via Wi-Fi connection.

4. Is your WMS 100% web-based? 
Answer: Yes. INFOLOG WMS is 100% web-based thin client.

5. Can it support other languages beside English?
Answer: Yes. We support languages other than English. Translation may be required for languages currently unavailable.

5. How do you support clients in countries without your support team?
Answer: Our support teams are able to support remotely through remote connection software such as Teamviewer or Skype. We are also working on expanding our presence with offices now in Singapore, Indonesia and Vietnam.

6. Are you able to support clients in a different timezone?
Answer: Yes.

7. Can your solutions work on Cloud?
Answer: Yes.

Our partners

Contact us

Singapore (HQ)
Infolog Pte Ltd
1003 Bukit Merah Central
#06-03 Singapore 159836
P: (+65) 6276 4288
F: (+65) 6276 6933

E-mail:  sales@infolog.com.sg
Indonesia:
PT. Infolog Solutions Indonesia
Gedung Roxy Square – Blok A No. 07,
Jl. Kyai Tapa No 1, Jakarta Barat
11440
Phone  : (+62) 21 5695 3393

E-mail: sales.indo@infolog.com.sg
Vietnam:
Infolog Vietnam Ltd
Level 10
195 Dien Bien Phu St,
Binh Thanh District, Ho Chi Minh City
Phone  : (+84) 8 710 998 83

E-mail: sales@infolog.com.vn